Complaints and Crisis Management
Strategies and well-formulated plans for dealing with whatever comes your way.
As food manufacturers, your ultimate goal is to produce safe food for your customers. In other words, you do everything in your power to avoid complaints and crises, like recalls.
Planning, practicing and ensuring that your organization's key players know what actions to take once an incident occurs is the best way to be prepared.
Through 60 minutes of course content, including practical tools and exercises, this online course looks at different types of incidents and, specifically, how to approach customer complaints.
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Course Details
Is This Training for Me?
This bundle is for anyone who develops or manages food safety programs in a facility. It is especially beneficial for Quality Managers, and other Department Managers!
What’s Included?
Short exercises.
Practical examples.
Case studies.
Training certificate.
Lesson Topics
Customer Complaints:
- Outlining Incidents
- Receiving Complaints
- Handling Complaints
- Knowledge Check
Crisis Management:
- Being Prepared
- Recalls
- The Procedure
- The Plan
After This Training You Will Be Able To:
- Identify types of complaints and crises
- Explain what to do and what not to do when receiving a complaint
- Implement steps for handling both low-risk and high-risk complaints
- Recognize known potential dangers
- Understand how to be prepared for a crisis
- Identify the three classes of recalls
- Implement steps for handling recall, including escalation and communication
- Recognize the ten basic components of a recall plan
- Execute crisis drills and mock recalls.
How Would This Training Benefit Me?
This training will help you:
Plan practice and ensure that your organization's key players know what actions to take once an incident occurs.
Handling customer complaints.
Be prepared for the most common crisis management scenario.
Build and test a recall plan.
Technical Requirements
To access our online training, you will need:
- Desktop computer,
- Laptop computer,
- Tablet, or
- Mobile device
Your device will need to have the following capabilities:
- Video/audio output.
- High-speed internet connection (minimum speed of 5Mbps recommended).
- The latest version of one of the following browsers: Google, Chrome, Firefox, Safari, Microsoft Edge.