FREQUENTLY ASKED QUESTIONS
About the Training Content
This training is about providing basic skills needed for the day-to-day management of food safety. The skills we use in managing food safety are the same skills we use in internal audits. Even if you are not responsible for audits, your daily actions can contribute to the outcome of the audit because we all play a role, no matter how big or small, in producing safe food.
This training will provide the basic skills needed to incorporate food safety into the daily operations of your plant. It provides a simple and practical approach that will enable everyone on the team to engage with food safety. The real results will come from doing the work.
This training is about "knowing what to do." But knowing what to do is only one piece of the puzzle when it comes to employee engagement. The other components include: establishing clear measures of success, monitoring performance, and providing feedback when performance falls short of expectations.
After this training, you will know 10 simple things to look for in the plant, 10 things to look for in records, and 10 tasks to observe within your team. You will also be able to rate nonconformances, prioritize, and decide how much resources and attention to give to a particular situation. By doing these things every day, you will be able to address small problems before they become big ones.
Although the training is focused on middle management, employees at all levels of the plant will learn something from this training! This training will teach you and your team simple and practical things they can do every day that will contribute to food safety in the plant.
This training is written in a non-technical way so that anyone can understand it. We have developed this training with real operators, supervisors and managers, in real plants, in mind. A maintenance supervisor or a shipping and receiving person can understand it all, and it will give them something relevant to their daily work.
Producing safe food starts with the employees who are in direct contact with the product throughout the process. By training them on what to look for every day in the plant and what to do if they find something wrong, they will be engaged and you will start seeing real improvements in food safety culture.
Most training is delivered in a way that information is passed from the top down; managers communicate down. In talking to real teams in real plants, we found that the people working on the production floor needed practical, straightforward training. And they needed to know how to incorporate it into their daily routines. They wanted to engage with Food Safety but did not have a clear path to follow.
Every employee, at every level, can contribute to food safety in the plant by keeping their eyes open, checking their work area every day for anything unusual, and reporting any problems they find. This training explains in simple steps how to get everyone involved and doing their part.
On the sign-in page - click “Forgot Password” link.
If you’re already signed in - click the “Account” icon in the top right corner of the Student Dashboard page, then select “My Account”. Once on the “Your Profile” page, select “Password” on the left-hand side of the screen. Enter your current password to confirm the change.
You can also contact firstname.lastname@example.org, and we will update your password for you.
Yes: Sign in to the site and click on the “Account” icon on the top right corner, followed by “My Account”. Once on the “Your Profile” page, scroll down to “Site Language” and select preferred language, then “Save Changes” at the bottom of the page.
This will not change the language of course contents but the default text on the website.
Yes. You have access to all course contents for a full year after your purchase date. You can go back to previous lessons as often as you like, and it will not affect your course progress unless you click “Mark Incomplete.”
Refresh page. If the video is still not loading, try clearing the browser cache or logging into the training in a different browser.
If the issue persists, try a different device/internet connection - corporate firewalls can sometimes prevent our training videos from loading.
Once you’ve completed all required lessons for a course, you will be issued a training certificate. You can access the certificate from within the course (Click on “Get Your Certificate” under the progress bar on the left).
You can also find it under your account. To do so, go back to your student dashboard and click the “Account” icon in the top right corner of the page, then click “My Account”, once on the “Your Profile” page, select “Certificates” on the left-hand side of the page. From here, you’re able to access and download any of your course certificates from our training.
You can securely pay online with your credit card. If you would like to discuss other payment options, contact us.
No, there will not be tax added to the price listed. Taxes are included.
You will receive a link to the course immediately following the successful completion of payment.
You will also receive a receipt at the email address you provide during the registration process.
If you are purchasing in Canada, your invoice will include tax details.
You will receive a link to the course you have purchased immediately following the successful completion of payment.
You have one full year to complete the training. Your access will expire after one year from the date of purchase.
You can contact our Online Training Support, Ellen Holland, at email@example.com
You can request a refund at firstname.lastname@example.org. Our online training can be refunded within 7 days of the purchase date provided you have not accessed the online training.
We offer online and on-site training, as well as on-site consulting. To learn more, visit our website.