As food manufacturers, our ultimate goal is to keep food safe. However, no matter how many preventive controls we put in place, mistakes can happen - and they will.

So while it's essential to work hard to prevent incidents from occurring, it's just as important to understand what needs to happen if something does occur.

Through 60 minutes of course content, including practical tools and exercises, this online course looks at which programs are used for different situations and the structure of how to address incidents.

This course includes a printable certificate as a Record of Training Completion.

Want to Learn More?

Click the button below to download a copy of the full Training Information Sheet.

Course Details

Is This Training for Me?

This course is for anyone who develops or manages food safety programs in a facility. It is especially beneficial for Quality Managers, and other Department Managers!

What’s Included?

  • Short exercises.
  • Practical examples.
  • Case studies.
  • Training certificate.

Topics Covered

Response Process:

  • Outlining Incidents.
  • Steps for Handling Exceptions.

Taking Action:

  • Risk Rating
  • Appropriate Actions

After This Training You Will Be Able To:

  • Use the appropriate management programs to respond to exceptional situations.
  • Implement the necessary steps for addressing incidents with different risk ratings and consequences.
  • Start to assess risk and rate situations as minor, major or critical incidents.
  • Explain what appropriate action means.
  • Understand if actions are corrections, corrective actions, or preventative actions
  • Identify incidents and apply appropriate actions based on the severity of the risk.

Technical Requirements

To access our online training, you will need:

  • Email account (must be individual)
  • Desktop, laptop, tablet, or mobile device 

Your device will need to have the following capabilities:

  • Video/audio output
  • High-speed internet connection (minimum speed of 5Mbps recommended)
  • The latest version of one of the following browsers: Google Chrome, Firefox, Safari, Microsoft Edge