How can I pay for the training?

You can securely pay online with your credit card. If you would like to discuss other payment options, contact us.

Will there be tax added to the list price?

No, there will not be tax added to the price listed.
Applicable taxes are included.

How will I receive confirmation of my payment?

You will receive a receipt at the email address you provide during the registration process.
If you are purchasing in Canada, your invoice will include tax details.

What is your refund policy?

You can request a refund at training@navigatefoodsafety.com. Our online courses can be refunded within 7 days of the purchase date provided you have not accessed the course.

How will I receive confirmation of my course registration?

You will receive a link to the course immediately following the successful completion of payment.

How do I obtain access to the training?

You will receive a link to the course you have purchased immediately following the successful completion of payment.

How much time do I have to complete the training?

You have one full year to complete the training. Your access will expire after one year from the date of purchase.

Whom do I contact if I have questions during the training?

You can contact our Online Training Support, Ellen Holland,at ellen@navigatefoodsafety.com.  

I need training and some help, what other services do you provide?

We offer online or onsite training, consulting or coaching. Contact us and we will find the best way to serve your needs!

To learn more, visit our company site.

Is the platform only in English?

No. The default language is English but you'll be able to change the default text on the website into multiple languages.
Note that this will not change the language of course contents!

Can I go back to previous lessons?

Yes. You have access to all course contents for a full year after your purchase date. You can go back to previous lessons as often as you like, and it will not affect your course progress unless you click “Mark Incomplete.”

Do the courses provide certificates?

Yes, our courses award printable certificates to serve as a Record of Training Completion.

How do I access my course certificate?

Once you’ve completed all required lessons for a course, you will be issued a training certificate. You can access the certificate from within the course on the training platform.